Monday, November 21, 2016

The Politics of Apologizing

No, this post is not about politics. As George Bush the elder once said, "Not gonna do it. Wouldn't be prudent."

This post is about an experience my wife and I had the other night. It's about a "stuff happens" moment that was initially handled poorly and my thoughts about how it could have been handled better.

I won't mention the name of the establishment; it's not relevant to the story. This could've happened anywhere, at most any restaurant. It was a local, sit-down full-service restaurant that is very much like a "better" chain, in the vain of casual dining similar to Cheesecake Factory, or Bonefish Grill, etc., and it has to do with the length of time we waited for our meals to come to the table. For context, I think it's reasonable to expect that you should be eating within 20-25 minutes after being seated.